Tacktical

RETURN POLICY

TACKTICAL ITEMS MUST BE UNUSED, UNOPENED, AND IN THEIR ORIGINAL PACKAGING IN ORDER TO BE RETURNED. IT IS AT OUR DISCRETION THAT YOUR RETURN IS ACCEPTED BASED ON THE RETURN CRITERIA.

We do NOT need to be notified of a return prior to shipping the return.

• ALL SALE ITEMS ARE FINAL SALE.
• ALL ITEMS PURCHASED USING A DISCOUNT 35% OR MORE IS FINAL SALE.
• TACKTICAL IS NOT RESPONSIBLE FOR ANY DAMAGE, RIPPING OR TEARING OF ANY KIND ONCE THE ITEM HAS BEEN ON A HORSE. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE. 
• All returned items must still have the ORIGINAL TAGSon them.
• Returned merchandise must be UNUSED and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
• Merchandise may be returned for a STORE CREDIT ONLY within 30 daysof delivery. The store credit total will be the amount paid for the product. The store credit will only be given for the item, not for any shipping and handling charges.
• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
• Store Credit will be issued within 5-7 business days of receiving your return.
• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. You will need to use that store credit on any future purchase. 
• If you send back an item that does not qualify for a return we will ship the order back to the customer.
• If we receive a package back from the shipping carrier due to the address provided being undeliverable, we will cancel and refund the order.
  
  IN-STOCK SADDLE RETURNS:
  
  We understand that finding the right saddle is essential for both the rider and the horse. Our goal is to ensure you are completely satisfied with your purchase. If you find that the saddle you have purchased is not the perfect fit, you are welcome to exchange it for another saddle from our store.

Please note the following terms for saddle returns:

• Saddles returned for an exchange must be in the same condition as when purchased, showing no signs of wear or damage.
• The full purchase value of the returned saddle can only be applied towards the acquisition of another saddle from our store.
• We regret that we cannot offer cash or credit card refunds for returned saddles. The value of the returned saddle can solely be used for the purchase of another saddle in our store.
• Customers are responsible for all shipping costs associated with the return of the saddle. Additionally, should you choose a replacement saddle, shipping costs for the new saddle will also be borne by the customer.
• We recommend seeking guidance from our experts to help you make the best choice for your next saddle.

ALL CUSTOM SADDLES ARE FINAL SALE

EXCHANGES

• Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY.
• We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.

GENERAL INFORMATION

• Please note: Orders CANNOT be changed, modified, or canceled after checkout! We will do our very best, but once an order has been shipped it is too late.
• Please allow 4 business days minimum for your order to be shipped via the shipping method selected at checkout. 
• We will only accept one coupon code per order.
• If you use a discount code of 30% or more, the items that the code covers are FINAL SALE and cannot be returned back to us. 

If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at INFO@TACKTICAL.COM for assistance! 

HOW TO RETURN:

Place items in shipping bag with your order number inside of the package. 

Mail the package back to: 

Tacktical Equine Returns
9492 S. Hwy 377
Collinsville, TX 76233

Customers are responsible for all costs associated with shipping a return, as well as their tracking number upon sending their return.

Please review our store policy below. 

RETURNING A GIFT?

1. Place items in shipping bag with the order number of the order (please get this information from the person who gifted the item to you) inside of the package. If you cannot obtain the order number, please provide the full name and email of the customer. Be sure to note that the order was a gift. 
2. Be sure to set up a tackticalbrand.com account if you have not already done so.
3. Include the email address for YOUR tackticalequine.com account inside of the package. This is where your credit will be issued.
4. Mail the package back to: 

Tacktical Equine Returns
9492 S. Hwy 377
Collinsville, TX 76233

Customers are responsible for all costs associated with shipping a return, as well as their tracking number upon sending their return.

Please review our store policy above.  

SHIPPING

Shipping and order processing will take at minimum 4- 5 business days to be processed and packaged before they are shipped out of our warehouse. Once your order has shipped, it will ship via the shipping method selected and paid for at checkout. Please note that some orders may contain custom items that are being produced in house and could possibly take more time to complete and ship.  

Tacktical is NOT responsible for:

• Delays with UPS shipping
• International Duties or Customs charges
• Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.
• Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
  
  

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Carrier Contact Numbers:

• USPS: 1-800-275-8777
• International USPS: 1-800-222-1811
  
  

We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at info@tacktical.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so. If our shipping staff contacts you regarding an incorrect address and a reply is not received from the customer within 24 hours, the order will be cancelled and refunded.

IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA: 

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

 DEFECTS OR PROBLEMS WITH YOUR ORDER?

• If you have received an item with any problems or defects, please contact our warehouse within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
  
  DEFECTIVE/DAMAGED ITEMS PROCESS

1. Use your smartphone to take pictures of the defective or damaged area and email the images to INFO@TACKTICAL.COM, including the tag in the image showing it is still attached.
2. Indicate "Defective" or "Damaged" in the subject line.
3. Include the first and last name on your Tacktical account, order #, and product code/name of the item.

You will receive a response from our customer service support team within 24-72 hours.